How it works
Enter an address. We handle the rest.
Every tour starts the same way: you give us an MLS number or address and we check it. What happens next depends on whether the home is set up for self-showing or not. Most homes today take the agent-meet path.
Every showing leaves a record
Whether you self-show or an agent meets you, the platform writes an event for each step — who was there, when the door opened, when it closed. That log is what turns a showing into something everyone can account for afterward.
Path A
Self-showing: you let yourself in
If the home is set up for self-showing, here is the full sequence from verification to re-lock.
- At booking
You are verified before anything else
First-time buyers complete a government ID and selfie check through Stripe Identity. Verification happens once. Every tour after that reuses the verified record, so a repeat booking takes seconds.
- 15 min before
The access window opens
The button to request a code stays locked until the tour window is close. Nobody can pull a code hours early and hold onto it.
- At the door
Your location is checked
You have to be within a mile of the property to request the code. A request from further out is refused.
- Seconds later
A single-use code is sent to you
Six digits, tied to you and this tour only, valid for the booked window plus ten minutes. It is not a shared code and it is not reused.
- On entry
The door opens and the seller knows
The lock reports the unlock and the tour goes active. The listing agent and seller receive entry alerts by email and text.
- On exit
Re-lock is confirmed, not assumed
When the door locks, exit alerts go out. If the platform cannot confirm the property is secured, it attempts to lock remotely and alerts the agent.
- After
The code is deleted from the lock
The code is removed at the end of the window. A background sweep catches anything left behind.
No power, no WiFi
Vacant properties are not always connected
A self-showing listing can run in offline mode, which issues time-based codes to a lockbox that never needs an internet connection. You give up live entry alerts — you confirm your own exit instead — in exchange for being able to tour a property with the utilities off.
Path B
An agent meets you there
Most homes take this path today. Here is what happens.
You enter the address
We check it and let you know a licensed agent can meet you there.
You share your contact info
Name, phone, and when you would like to see it. No ID verification required for this path.
An agent confirms and meets you
A licensed agent reaches out, confirms a time, and opens the home for you. They can answer questions on the spot.
When a showing does not go to plan
Most tours are uneventful. These are the edge cases the platform handles automatically during self-showings.
Someone stays past their window
If the tour window passes with no re-lock recorded, the agent and seller are alerted with how many minutes over it has been.
The door does not re-lock
An unconfirmed lock state triggers a remote lock attempt and an alert rather than being written off.
The buyer never shows
No-shows are detected and closed out on their own, and any code that was issued is cleaned up.
The buyer needs help
Buyers can add an emergency contact and share a live tour link, and can raise an alert from inside the app during a showing.
Someone tries from the wrong place
Code requests from outside the property radius are refused and written to the tour record.
You need to prove what happened
Every step above is written to a per-tour event log: who was verified, when the code was issued, when the door opened and closed.
Questions
How do I know which path applies?
Enter the address or MLS number. We check it and tell you immediately whether the home is set up for self-showing or whether an agent will meet you there.
Are buyers verified before they can self-show?
Yes. Before a first self-showing, every buyer completes a government ID and selfie check through Stripe Identity. Verification happens once and is reused for later tours.
What if I just want an agent there?
Most homes take the agent-meet path today. Enter the address, provide your contact information, and a licensed agent will confirm a time to open the home for you.
Does the seller know when someone enters the property?
Yes. The listing agent and seller receive entry and exit alerts by email and text the moment the lock reports the door opened or closed.
What stops a buyer from sharing the access code?
Each code is generated for one buyer and one tour, is valid only during that booked window plus a ten-minute grace period, and is deleted from the lock afterward.
What happens if a buyer stays past their tour window?
If the window passes with no re-lock recorded, the platform raises an overstay alert to the listing agent and the seller.
Does the property need WiFi?
Not always. Listings can run in offline mode using time-based codes on a lockbox with no internet connection. You trade real-time entry alerts for the ability to show a property with the utilities off.
What smart locks are supported?
Kwikset, Schlage, Yale, August, and igloohome, connected through Seam. An igloohome Keybox works for properties where you would rather leave a key than replace the deadbolt.
Ready to see a home?
Enter an address or MLS number. We will tell you which path applies and get you in the door.